Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Portsmouth | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Portsmouth is a GPhC registered online pharmacy weight loss clinic based in Portsmouth, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Portsmouth is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a regulated online pharmacy clinic serving patients in Portsmouth and surrounding areas.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, BMI, and any conditions relevant to your weight loss treatment.
Payment details: Billing information processed securely through our payment provider.
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.
Order information: Details of products or treatments requested, including delivery information.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and medications safely.
To provide pharmacist consultations and approve prescriptions where appropriate.
To process and fulfil your orders. Once approved by our pharmacist, delivery is typically completed within 1 working day.
To communicate with you regarding your order, treatment, or any clinical concerns.
To maintain accurate patient records as required by pharmacy law and GPhC standards.
To comply with our legal and regulatory obligations.

Our lawful basis for processing general personal data is the performance of a contract and compliance with legal obligations. For special category health data, we rely on the provision of healthcare and treatment as our legal basis.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: Help us understand site usage and improve our services.
Functional cookies: Remember your preferences to enhance your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary, relevant health information may be shared with other healthcare providers involved in your care.
Service providers: Trusted third parties who support our operations, such as secure payment processors and delivery partners, operating under strict data processing agreements.
Regulatory bodies: Where required by law or by pharmacy regulators such as the GPhC or NHS bodies.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory requirements. Payment data is retained only as long as necessary for legal and accounting purposes. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

7. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction or deletion, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority responsible for data protection in the UK if you are unsatisfied with how we handle your data.